Many companies reach the point where their own team can no longer absorb every call, email and chat. CXL takes over inbound customer care from our contact center in Sint-Truiden, with advisors who speak your customers' language and work as an extension of your brand.
First-line and second-line customer care by phone, email, chat and social media: questions about orders, contracts, invoices, deliveries and technical issues. We follow your scripts, work in your systems and report back on what your customers are really asking.
We begin with a short discovery of your volumes, peak moments and quality expectations. Then we build the team, train the advisors on your product and run a pilot before we scale. You keep one contact person at CXL throughout.
Our advisors are FSMA-certified through febelfin academy, so we can handle regulated conversations for banking, insurance and leasing clients. We have run leasing customer interaction centers for years.
Extended hours, evening and weekend coverage and 24/7 availability are possible, together with our second site in Sofia. Coverage is agreed per project so you only pay for the hours you need.
Tell us about your volumes and channels and we'll come back with a realistic proposal.