Who we are
CXL — Customer Experience Leaders, with registered office at Tiensesteenweg 168c, 3800 Sint-Truiden, Belgium. Contact us at info@callexcell.com or +32 11 49 49 49.
Privacy policy
CXL takes the privacy of your personal data seriously. This policy explains what we collect, why we use it and what rights you have.
Last updated: September 2026
What data we collect
When you use the contact form, we collect your name, company, email address and message. We also receive technical data such as your IP address and browser type via our hosting and analytics providers.
Why we use your data
We use your data to answer your questions, follow up on commercial requests and improve our website. The legal basis is your consent for the contact form and our legitimate interest in analytics.
How long we keep your data
Contact form submissions are kept for up to two years after our last contact, unless you ask us to delete them earlier. Analytics data is kept according to the retention settings of Google Analytics.
Who receives your data
Your data is processed by CXL and by trusted processors such as our hosting provider, email service and analytics provider. We do not sell your data to third parties.
Your rights
Under the GDPR, you have the right to access, correct, delete, restrict or object to the processing of your data, and the right to data portability. To exercise these rights, email us at info@callexcell.com.
Cookies
We use essential cookies for the website to function and analytics cookies to understand visitor behaviour. You can accept or decline analytics cookies via the cookie banner at the bottom of the page.
Questions about this privacy policy? Contact us at info@callexcell.com.